purchased headlights for a 2007 TL-S with our parts department. I then spoke to many other managers and was told the same thing.Desired Settlement: I want the warranty to be honored and replace the head lights. I returned to the dealer to get the product exchanged and was told that even though I have a year warranty on the product they were not going to replace it. Review: I purchased head lights for my vehicle back in July 2015, and the lights were defective and burned out in two months. I hope this explanation satisfies Kind regards, I am confident he is clear now and I don't for see this going anyfurther. He was uncertain of the actual procedure that needed to beperformed. I did speak to personally and there was definitely amisunderstanding. Itdefeats the purpose of the antitheft feature to just give it out over thephone. At a bare minimum we would require him to come down with aregistration to prove ownership of the vehicle before we give out the code. Acura corporate does not store thison file either. I received the following email with explanation: It is our policy to charge 1.0 hour labor to remove radios andnav units to retrieve serial numbers should clients lose the id card. spoke to personally and explained the process. I received a message from our Service Manager. Happy ThanksgivingDesired Settlement: I just need a replacement card that has the four digit code or just the four digit code. Those who don't care to help me obviously are not willing to earn my business. This lack of effort will weigh heavily on my decision in what dealership I choose to transact with on my next car purchase. That of course takes effort and is easier to just tell me to spend $1,200 that I don't have and cannot afford just to get a 4 digit code. Obviously at the very least even if the dealship does not have this code at its fingertips this is all maintained in corporate in Japan and is searchable via VIN number, which of course I have. I don't have the card code any longer or I cannot find it. In every new Acura automobile with Nav this code is buried somewhere on a card in the owner's manual or at least it was in 2005 when I purchased the car new. They instead suggest that I spend $1,200 and have the Nav removed so the serial code can be read off the back of the Nav to reset everything and then they will reinstall the Nav. I have asked two people at the dealership. The Acura dealership will not give me the code. That controls the radio the Nav, the CD player etc. Anytime there is a new battery a reset code needs to be entered into the Nav computer. Currently I am getting my current car ready for sale or trade in. I am in the market for a newer preused Acura TL or TXS from model 2008 year and up. Review: I have a 2005 Acura TL that I purchased at Open Road Acura of Wayne. Thru all this wait, frustration and wasted my time its only fair from you to offer me any complimentary service. I am rejecting this response because: I am really dissatisfied with your service, and the fact that it only got resolved because I have made this complaint thru. We apologize for any frustration but at times there are administrative issues that delay the process.It is never our intention to make a customer wait.Kind regards, Good morning,I can confirm that the plates and registration were sent out yesterday via. And everytime I called them it seems like they are being annoyed of me or my wife.Desired Settlement: I want them to reimburse all the payment I have made and will be making untill the registration is finally transfer to my name. My wife even call MVS two weeks ago and they said they havent receive any paperwork under that vehicle VIN number. This is been so frustrating to me and wife. I beginning to worry that the vehicle has some issue. I already made my first payment to the bank and yet registration still not under my name. But they keep telling me different excuses and could not tell me the real reason. Ive been calling almost twice every week after the 1 month temporary registration card expired. Until now dont have my plate number and registration card. Review: I purchase the vehicle on 4/23/14.
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